[RESOLVED] User not found in the user list!

Support for problems with license issues for my licensed tools
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RihoKuraki
Posts: 1
Joined: Mon Sep 14, 2020 3:10 am

[RESOLVED] User not found in the user list!

Post by RihoKuraki » Mon Sep 14, 2020 3:16 am

Hi:

I was tring to generate my license key, but after I click submit, it says my user name not in the user list. Please help me. Thanks!

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Rocky
Moose Approved
Posts: 894
Joined: Fri Sep 06, 2019 12:57 pm

Re: User not found in the user list!

Post by Rocky » Mon Sep 14, 2020 6:17 am

Be sure you don't have an extra space at the end when you enter it. If still a problem send me a PM with your user id. You have to use the user id sent to you via email. You don't just make one up.

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