[RESOLVED] Key comes back as N

Support for problems with license issues for my licensed tools
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Delia
Posts: 4
Joined: Thu May 23, 2013 6:31 am

[RESOLVED] Key comes back as N

Post by Delia » Thu Aug 17, 2017 2:41 am

Hi can not get the key, what should I do? I do not see the key
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admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: key

Post by admin » Thu Aug 17, 2017 4:27 am

You have to use the machine ID that is reported by the Help/About dialog. You can't just make one up. If you did use the correct machine ID then please email me a screenshot of your Help/About Dialog and your user ID.

Delia
Posts: 4
Joined: Thu May 23, 2013 6:31 am

Re: key comes back as N

Post by Delia » Thu Aug 17, 2017 5:17 am

Thanks, it worked. As always confused with the machine ID :facepalm:

admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: key comes back as N

Post by admin » Thu Aug 17, 2017 5:27 am

Good to hear you've got it going. I am always amazed at how people sometimes pass over my clear instructions. I suppose the term 'machine ID' gets them thinking of a Windows machine name, which can be chosen at will.

Good luck with your projects.

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