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DGIndexIM - Invalid licence after Fall Creator update

Posted: Tue Oct 17, 2017 8:31 am
by Nico83500
Hi,
I've upgraded one of my Windows 10 Pro from 1703 (Creator) to 1709 (Fall) and now, I get an error "Invalid licence" when I try to use DGIndexIM.
The ID has changed so I have generated a new licence key.
Is it normal or is it an issue ?
Thank you !

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Sun Oct 22, 2017 4:35 pm
by admin
Sorry, Nico, I just saw this. Is it still a problem?

I can't remember which machine ID scheme I have for the IM stuff. I'll check.

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 3:10 am
by Nico83500
Hi Donald, no problem ;)
It's not really a problem because I have some license slots avalaible so I can generate a new license but I've upgraded only one PC.
Thank you !

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 9:01 am
by admin
That's strange because IM uses the motherboard serial, so how could an OS update cause an ID change?
The only thing I can think of is you had an earlier version of IM that used the disk serial.

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 12:03 pm
by Nico83500
That's stange but the only change before and after this issue is Windows 10 Fall Creator. No hardware changes.
You could see IM version in attachment.
If it can help you I can give old and new ID.
Thank you !

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 12:26 pm
by admin
Only the DGIndexIM.exe component is licensed so that is the one whose version is interesting to us.

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 1:30 pm
by Nico83500
DGIndexIM.exe is on the left, what is the version that use the disk serial ?

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Mon Oct 23, 2017 1:47 pm
by admin
Ah, sorry about that.

OK, the new code came at about November 2015, so it looks like you have an earlier version. I recommend updating to the latest code as several things have been fixed.

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Wed Oct 25, 2017 6:30 am
by Nico83500
Thank you, I'll try with the last version :)

Re: DGIndexIM - Invalid licence after Fall Creator update

Posted: Wed Oct 25, 2017 8:02 am
by admin
Be aware that your machine ID will change and so you need to make one last license for that machine. The new machine ID will be the same as reported by DGIndexNV so the same license file will work for both.