[RESOLVED] DGDecIM crash on Windows 2012 R2

This is the home of QuickSync (aka Intel Media SDK) stuff.
Post Reply
Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

[RESOLVED] DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 2:41 am

Hi,
I would like to use DGDecIM on a server with OS Windows 2012 R2 but I can't launch DGDecIM, everytime I launch it it crashes (APPCRASH).
Is there an issue on compatibility ?
Thank you !

admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 6:35 am

What is your processor?

Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 11:03 am

It is a 2 x Xeon, I could tell exact reference later.

admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 12:30 pm

Waiting for your full answer. I have to be able to determine if an iGPU is present and if so which one.

In the meantime, have you tried any other quicksync enabled applications?

Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 12:39 pm

So CPU are 2 x Intel Xeon X5650
Is it necessary to use Intel iGPU ? I can use DGDecIM on my AMD platform without problem.
Thank you Donald :)

Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 1:03 pm

Excuse me, it's not DGDecIM but DGIndexIM.exe. I'm sorry for this mistake :oops:

admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 3:39 pm

So you use SW mode? Can you give me your command line please?

Are there any crash dump details you can give me?

I may have to give you a build of the Intel sample decoder to try.

Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 3:58 pm

Yes I prefer to use SW mode and I can't use HW because I don't have an Intel iGPU compatible.
I don't launch any command line, simple double click on DGIndexIM.exe and it crashes. I can't see any crash dump details, only APPCRASH. I can make a screenshot if you want.

admin
Site Admin
Posts: 3102
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 4:46 pm

Is the OS 32-bit or 64-bit? You are sure you run the correct EXE for that bitness?

There is very little that happens when you just double click the EXE. It just queries a serial number through WMI and then pops up a dialog.

I wonder if WMI is not properly supported on that OS.

Nico83500
Distinguished Member
Distinguished Member
Posts: 62
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 5:03 pm

The OS is 64 bits, is there several versions ?

Post Reply