[RESOLVED] DGDecIM crash on Windows 2012 R2

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Nico83500
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[RESOLVED] DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 2:41 am

Hi,
I would like to use DGDecIM on a server with OS Windows 2012 R2 but I can't launch DGDecIM, everytime I launch it it crashes (APPCRASH).
Is there an issue on compatibility ?
Thank you !

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admin
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Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 6:35 am

What is your processor?

Nico83500
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Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 11:03 am

It is a 2 x Xeon, I could tell exact reference later.

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Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 12:30 pm

Waiting for your full answer. I have to be able to determine if an iGPU is present and if so which one.

In the meantime, have you tried any other quicksync enabled applications?

Nico83500
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Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 12:39 pm

So CPU are 2 x Intel Xeon X5650
Is it necessary to use Intel iGPU ? I can use DGDecIM on my AMD platform without problem.
Thank you Donald :)

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Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 1:03 pm

Excuse me, it's not DGDecIM but DGIndexIM.exe. I'm sorry for this mistake :oops:

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Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 3:39 pm

So you use SW mode? Can you give me your command line please?

Are there any crash dump details you can give me?

I may have to give you a build of the Intel sample decoder to try.

Nico83500
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Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 3:58 pm

Yes I prefer to use SW mode and I can't use HW because I don't have an Intel iGPU compatible.
I don't launch any command line, simple double click on DGIndexIM.exe and it crashes. I can't see any crash dump details, only APPCRASH. I can make a screenshot if you want.

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Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 4:46 pm

Is the OS 32-bit or 64-bit? You are sure you run the correct EXE for that bitness?

There is very little that happens when you just double click the EXE. It just queries a serial number through WMI and then pops up a dialog.

I wonder if WMI is not properly supported on that OS.

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Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 5:03 pm

The OS is 64 bits, is there several versions ?

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