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[RESOLVED] DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 2:41 am
by Nico83500
Hi,
I would like to use DGDecIM on a server with OS Windows 2012 R2 but I can't launch DGDecIM, everytime I launch it it crashes (APPCRASH).
Is there an issue on compatibility ?
Thank you !

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 6:35 am
by admin
What is your processor?

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 11:03 am
by Nico83500
It is a 2 x Xeon, I could tell exact reference later.

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 12:30 pm
by admin
Waiting for your full answer. I have to be able to determine if an iGPU is present and if so which one.

In the meantime, have you tried any other quicksync enabled applications?

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 12:39 pm
by Nico83500
So CPU are 2 x Intel Xeon X5650
Is it necessary to use Intel iGPU ? I can use DGDecIM on my AMD platform without problem.
Thank you Donald :)

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 1:03 pm
by Nico83500
Excuse me, it's not DGDecIM but DGIndexIM.exe. I'm sorry for this mistake :oops:

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 3:39 pm
by admin
So you use SW mode? Can you give me your command line please?

Are there any crash dump details you can give me?

I may have to give you a build of the Intel sample decoder to try.

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 3:58 pm
by Nico83500
Yes I prefer to use SW mode and I can't use HW because I don't have an Intel iGPU compatible.
I don't launch any command line, simple double click on DGIndexIM.exe and it crashes. I can't see any crash dump details, only APPCRASH. I can make a screenshot if you want.

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 4:46 pm
by admin
Is the OS 32-bit or 64-bit? You are sure you run the correct EXE for that bitness?

There is very little that happens when you just double click the EXE. It just queries a serial number through WMI and then pops up a dialog.

I wonder if WMI is not properly supported on that OS.

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 5:03 pm
by Nico83500
The OS is 64 bits, is there several versions ?

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 5:05 pm
by admin
I meant the correct version of DGIndexIM.exe.

Anyway, it seems there are some issues with WMI on 2012 Server R2:

https://thwack.solarwinds.com/thread/53940

You can try some of the solutions in there, or this may let you get WMIDiag working to gather data needed to troubleshoot:

http://www.lemonbits.com/2014/11/04/wmi ... r-2012-r2/

Re: DGDecIM crash on Windows 2012 R2

Posted: Sun Aug 13, 2017 5:38 pm
by Nico83500
I'm going to do a WMIDiag 2.2, it supports Windows 2012 R2 without mod.

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 2:58 am
by Nico83500
You could find report and appcrash screenshot (sorry it's in French) in attachments but problems found for WMI are HP WBEM product related.

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 7:01 am
by admin
Yup, I agree. You're going to have to get support from HP on this.

If it helps, I can provide you with the source code for a small program that does a simple WMI query. Perhaps it could help in getting support.

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 7:08 am
by Nico83500
Yes I'm interested by your small program to test, thank you. Do you think appcrash is really related to WMI ?

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 7:48 am
by admin
I suspect it is a WMI issue and I do not have full error checking for all the WMI calls, causing me to use a null pointer. I'll put together a small program with debug output and we can try to identify the exact call that is failing.

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 9:28 am
by admin
Run this in a cmd window and post the results:

http://rationalqm.us/misc/nico.exe

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 4:16 pm
by Nico83500
First attempt : MSVCP120.dll is missing. I'm going to install Visual C++ 2013
Second attempt (after Visual C++2013 install) :
Connected to ROOT\CIMV2 WMI namespace
Get succeeded
Cleaning up...
Cleanup successfull
But DGIndexIM.exe doesn't work anymore
Thank you for your help :)

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 5:20 pm
by admin
What do you mean by anymore? In English that means it worked previously.

I'll guess you mean it still doesn't work and I'll make a debug build of DGIndexIM for you.

You still did not answer about whether you run 32-bit or 64-bit DGIndexIM.

Re: DGDecIM crash on Windows 2012 R2

Posted: Mon Aug 14, 2017 5:48 pm
by admin
Download this:

http://rationalqm.us/misc/DGIndexIM.exe

Also download DebugView from:

https://docs.microsoft.com/en-us/sysint ... /debugview

Start DebugView. Configure Edit/Filters so that Include is:

DGIndexIM

Then run the DGIndexIM.exe in a command window. Post the output of DebugView here.

Re: DGDecIM crash on Windows 2012 R2

Posted: Tue Aug 15, 2017 3:13 am
by Nico83500
Sorry I would like to say no more :roll:
Thank you, I'm going to test and I tell you.

Re: DGDecIM crash on Windows 2012 R2

Posted: Tue Aug 15, 2017 3:58 am
by Nico83500
Here is the debug log :
First attempt :
00000001 0.00000000 [17532] DGIndexIM: ref 1
00000002 0.00029308 [17532] DGIndexIM: ref 2
00000003 0.00040139 [17532] DGIndexIM: ref 3
00000004 0.00046785 [17532] DGIndexIM: ref 4
00000005 0.00050741 [17532] DGIndexIM: ref 5
00000006 0.00054313 [17532] DGIndexIM: ref 6
00000007 0.00058423 [17532] DGIndexIM: ref 7
00000008 0.00121417 [17532] DGIndexIM: ref 8
00000009 0.00138971 [17532] DGIndexIM: ref 9
00000010 0.02717305 [17532] DGIndexIM: ref 10
00000011 0.02982955 [17532] DGIndexIM: ref 11
Second attempt :
00000012 88.84491730 [13964] DGIndexIM: ref 1
00000013 88.84504700 [13964] DGIndexIM: ref 2
00000014 88.84510803 [13964] DGIndexIM: ref 3
00000015 88.84513855 [13964] DGIndexIM: ref 4
00000016 88.84516907 [13964] DGIndexIM: ref 5
00000017 88.84520721 [13964] DGIndexIM: ref 6
00000018 88.84524536 [13964] DGIndexIM: ref 7
00000019 88.84589386 [13964] DGIndexIM: ref 8
00000020 88.84620667 [13964] DGIndexIM: ref 9
00000021 88.87058258 [13964] DGIndexIM: ref 10
00000022 88.87286377 [13964] DGIndexIM: ref 11

Re: DGDecIM crash on Windows 2012 R2

Posted: Tue Aug 15, 2017 5:27 am
by Nico83500
I've ran that from your previous post : http://rationalqm.us/misc/DGIndexIM.exe
And I've tried both, 32 and 64 bits but same issue.

Re: DGDecIM crash on Windows 2012 R2

Posted: Tue Aug 15, 2017 6:26 am
by admin
Email me or PM me with your user ID and email used to donate. I cannot find your forum email in my database so I am unable to determine if you are properly licensed.

Re: DGDecIM crash on Windows 2012 R2

Posted: Tue Aug 15, 2017 10:20 am
by Nico83500
PM sent ;)