[RESOLVED] DGDecIM crash on Windows 2012 R2

This is the home of QuickSync (aka Intel Media SDK) stuff.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Please re-download and get the new trace.

It's not related to spurious DLLs, something is going wrong with WMI. This new trace will give me some return values from pEnumerator->Next which is used to query the mobo serial number.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Here is the new log :
00000001 0.00000000 [22348] DGIndexIM: ref 1
00000002 0.00019167 [22348] DGIndexIM: ref 2
00000003 0.00028616 [22348] DGIndexIM: ref 3
00000004 0.00032572 [22348] DGIndexIM: ref 4
00000005 0.00036990 [22348] DGIndexIM: ref 5
00000006 0.00040178 [22348] DGIndexIM: ref 6
00000007 0.00044518 [22348] DGIndexIM: ref 7
00000008 0.00120495 [22348] DGIndexIM: ref 8
00000009 0.00137089 [22348] DGIndexIM: ref 9
00000010 0.02637910 [22348] DGIndexIM: ref 10
00000011 0.02841949 [22348] DGIndexIM: ref 11
00000012 0.02976771 [22348] DGIndexIM: ref 11a
00000013 0.03122464 [22348] DGIndexIM: ref 11b
00000014 0.03318167 [22348] DGIndexIM: ref 11c
00000015 0.03973612 [22348] DGIndexIM: ref 11d
00000016 0.03986556 [22348] DGIndexIM: ref 11e
00000017 0.04048206 [22348] DGIndexIM: ref 11f
00000018 0.04052508 [22348] DGIndexIM: ref 11h
00000019 0.04056810 [22348] DGIndexIM: ref 12a
00000020 0.06235248 [22348] DGIndexIM: pEnumerator->Next returned 1, count 0
00000021 0.06250305 [22348] DGIndexIM: ref 11i
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

WMI is giving me a non-NULL enumerator but then telling me there are no objects. Not good.

I have to think about why it could be working in the mbserialnumber.exe but not DGIndexIM.exe. Web search reveals two people with the same WMI problem and no answers.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Count 0 should be Count 1 or an other value ?
Thank you for your search, but if there is no answer I don't want to take all your time :(
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

It should return 0 with count 1 and then the Get call gets the serial number string. The weird thing is that the same code worked for you with the mbserialnumber.exe. I don't like mysteries.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

If you want to do some tests tell me. Thank you for your time :-)
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

I will have more tests for you. Thank you.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Please re-download and try again.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Good thing, now app doesn't crash and I have this message : Machine ID 000000000: Incorrect options to DGIndex. Please refer to the manual.
Here is the log :
00000001 0.00000000 [14052] DGIndexIM: ref 11a
00000002 0.00175039 [14052] DGIndexIM: ref 11b
00000003 0.00380422 [14052] DGIndexIM: ref 11c
00000004 0.01108962 [14052] DGIndexIM: ref 11d
00000005 0.01119064 [14052] DGIndexIM: ref 11e
00000006 0.01190393 [14052] DGIndexIM: ref 11f
00000007 0.01197576 [14052] DGIndexIM: ref 11h
00000008 0.01204798 [14052] DGIndexIM: ref 12a
00000009 0.02890692 [14052] DGIndexIM: pEnumerator->Next returned 1, count 0
00000010 0.02905327 [14052] DGIndexIM: ref 11i
00000011 0.02983301 [14052] DGIndexIM: ref 11j
00000012 0.02989984 [14052] DGIndexIM: ref 11k
00000013 0.02996553 [14052] DGIndexIM: ref 11m
00000014 0.03003659 [14052] DGIndexIM: ref 11m
00000015 0.03006309 [14052] DGIndexIM: ref 11m
00000016 0.03010649 [14052] DGIndexIM: ref 11m
00000017 0.03020291 [14052] DGIndexIM: ref 11m
00000018 0.03043068 [14052] DGIndexIM: ref 11m
00000019 0.03054976 [14052] DGIndexIM: ref 11m
00000020 0.03059777 [14052] DGIndexIM: ref 11m
00000021 0.03063080 [14052] DGIndexIM: ref 11m
00000022 0.03066115 [14052] DGIndexIM: ref 11m
00000023 0.03069034 [14052] DGIndexIM: ref 11m
00000024 0.03072030 [14052] DGIndexIM: ref 11m
00000025 0.03075026 [14052] DGIndexIM: ref 11m
00000026 0.03078022 [14052] DGIndexIM: ref 11m
00000027 0.03081018 [14052] DGIndexIM: ref 11m
00000028 0.03084014 [14052] DGIndexIM: ref 11m
00000029 0.03087049 [14052] DGIndexIM: ref 11m
00000030 0.03090083 [14052] DGIndexIM: ref 11m
00000031 0.03093041 [14052] DGIndexIM: ref 11m
00000032 0.03096037 [14052] DGIndexIM: ref 11m
00000033 0.03098995 [14052] DGIndexIM: ref 11m
00000034 0.03101952 [14052] DGIndexIM: ref 11m
00000035 0.03104948 [14052] DGIndexIM: ref 11m
00000036 0.03107944 [14052] DGIndexIM: ref 11m
00000037 0.03110902 [14052] DGIndexIM: ref 11m
00000038 0.03113898 [14052] DGIndexIM: ref 11m
00000039 0.03116856 [14052] DGIndexIM: ref 11m
00000040 0.03119813 [14052] DGIndexIM: ref 11m
00000041 0.03122886 [14052] DGIndexIM: ref 11m
00000042 0.03125959 [14052] DGIndexIM: ref 11m
00000043 0.03128955 [14052] DGIndexIM: ref 11m
00000044 0.03132028 [14052] DGIndexIM: ref 11m
00000045 0.03135101 [14052] DGIndexIM: ref 11m
00000046 0.03138097 [14052] DGIndexIM: ref 11m
00000047 0.03141093 [14052] DGIndexIM: ref 11m
00000048 0.03144128 [14052] DGIndexIM: ref 11m
00000049 0.03146701 [14052] DGIndexIM: ref 11o
00000050 0.03151464 [14052] DGIndexIM: ref 1
00000051 0.03164255 [14052] DGIndexIM: ref 2
00000052 0.03168365 [14052] DGIndexIM: ref 3
00000053 0.03171054 [14052] DGIndexIM: ref 4
00000054 0.03174818 [14052] DGIndexIM: ref 5
00000055 0.03178044 [14052] DGIndexIM: ref 6
00000056 0.03182423 [14052] DGIndexIM: ref 7
00000057 0.03247645 [14052] DGIndexIM: ref 8
00000058 0.03261050 [14052] DGIndexIM: ref 9
00000059 0.05831895 [14052] DGIndexIM: ref 10
00000060 0.06053295 [14052] DGIndexIM: ref 11
00000061 0.06056406 [14052] DGIndexIM: ref 12
00000062 0.06059095 [14052] DGIndexIM: ref 13
00000063 0.06061669 [14052] DGIndexIM: ref 14
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

No good. It's still giving count = 0. It can't read the mobo serial number. Thinking...
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

OK, please re-download again and test. We need count = 1.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Same result with the latest exe :
[22488] DGIndexIM: ref 11a
[22488] DGIndexIM: ref 11b
[22488] DGIndexIM: ref 11c
[22488] DGIndexIM: ref 11d
[22488] DGIndexIM: ref 11e
[22488] DGIndexIM: ref 11f
[22488] DGIndexIM: ref 11h
[22488] DGIndexIM: ref 12a
[22488] DGIndexIM: pEnumerator->Next returned 1, count 0
[22488] DGIndexIM: ref 11i
[22488] DGIndexIM: ref 11j
[22488] DGIndexIM: ref 11k
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11m
[22488] DGIndexIM: ref 11o
[22488] DGIndexIM: ref 1
[22488] DGIndexIM: ref 2
[22488] DGIndexIM: ref 3
[22488] DGIndexIM: ref 4
[22488] DGIndexIM: ref 5
[22488] DGIndexIM: ref 6
[22488] DGIndexIM: ref 7
[22488] DGIndexIM: ref 8
[22488] DGIndexIM: ref 9
[22488] DGIndexIM: ref 10
[22488] DGIndexIM: ref 11
[22488] DGIndexIM: ref 12
[22488] DGIndexIM: ref 13
[22488] DGIndexIM: ref 14

Commandline "wmic bios get serialnumber" gives me the right result, I don't know if it is a good information for you.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

The BIOS and mobo serial numbers are different things. Anyway, it doesn't matter as my nico.exe worked for you. I will have a series of more tests for you today.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

No problem ;)
"wmic baseboard get serialnumber" command doesn't give result, perhaps because it's a HP ProLiant server and not a PC ?! It works on my PC HP, I get a result.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

That's interesting and could explain our problem. But I thought nico.exe was working. Let me give you that one again with more printfs.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Sorry Nico, I am on day 4 of going cold turkey off coffee (was a heavy drinker). Just couldn't summon any energy today for anything. Hoping for more oomph tomorrow.

Day 4 is the peak. You get aching joints, headache, lethargy, brain fog, stomach cramps, and more. I have all of them. But I am going to tough it out. :facepalm:

http://www.theyoganomads.com/survive-5- ... nt-sucked/
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

No problem Donald, good luck ! :) I hope you'll win against the coffee ;)
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

OK, feeling better today. :P

Please re-download nico.exe, run it in a command window (no need for DBView), and post results. The difference from before is that this one is 64-bit and I have added some more printfs.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Thank you but I could try Monday only... I'll tell you ;-)
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Thanks, Nico, I appreciate your help with this issue.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

You're welcome, it's a pleasure, thank you to spend your time to help me :P
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

So I've tried the new nico.exe and here is the result :
Connected to ROOT\CIMV2 WMI namespace
returned 1, count 0
No objects found
Cleaning up...
Cleanup successfull
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

OK then, thanks, it's clear that the WMI query is not supported on that server. I don't have any solution short of removing my protections, and that is not likely any time soon.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

No problem I understand ;) so I'll use DGDecIM only on my PC.
It's only an (perhaps bad) idea : you could test if your WMI request works and if not, get WMI BIOS serial number instead of baseboard ? And if it doesn't work show a warning "Your hardware is not supported"

WMI request on my PC :
wmic bios get serialnumber : PESZ........
wmic baseboard get serialnumber : CZC....... (serial number on the external sticker)

WMI requestion on my server :
wmic bios get serialnumber : CZ2............. (serial number on the external sticker)
wmic baseboard get serialnumber : Not available

So on ProLiant server, it seems Bios S/N replaces Baseboard S/N
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

That's a good idea. I'll do some experiments and if it's feasible I'll do it.

Can you do one more experiment for me? Try to run the 32-bit version of DGIndexIM on the server. Is it the same?
Post Reply