[RESOLVED] DGDecIM crash on Windows 2012 R2

This is the home of QuickSync (aka Intel Media SDK) stuff.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

[RESOLVED] DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Hi,
I would like to use DGDecIM on a server with OS Windows 2012 R2 but I can't launch DGDecIM, everytime I launch it it crashes (APPCRASH).
Is there an issue on compatibility ?
Thank you !
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

What is your processor?
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

It is a 2 x Xeon, I could tell exact reference later.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Waiting for your full answer. I have to be able to determine if an iGPU is present and if so which one.

In the meantime, have you tried any other quicksync enabled applications?
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

So CPU are 2 x Intel Xeon X5650
Is it necessary to use Intel iGPU ? I can use DGDecIM on my AMD platform without problem.
Thank you Donald :)
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Excuse me, it's not DGDecIM but DGIndexIM.exe. I'm sorry for this mistake :oops:
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

So you use SW mode? Can you give me your command line please?

Are there any crash dump details you can give me?

I may have to give you a build of the Intel sample decoder to try.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Yes I prefer to use SW mode and I can't use HW because I don't have an Intel iGPU compatible.
I don't launch any command line, simple double click on DGIndexIM.exe and it crashes. I can't see any crash dump details, only APPCRASH. I can make a screenshot if you want.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Is the OS 32-bit or 64-bit? You are sure you run the correct EXE for that bitness?

There is very little that happens when you just double click the EXE. It just queries a serial number through WMI and then pops up a dialog.

I wonder if WMI is not properly supported on that OS.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

The OS is 64 bits, is there several versions ?
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

I meant the correct version of DGIndexIM.exe.

Anyway, it seems there are some issues with WMI on 2012 Server R2:

https://thwack.solarwinds.com/thread/53940

You can try some of the solutions in there, or this may let you get WMIDiag working to gather data needed to troubleshoot:

http://www.lemonbits.com/2014/11/04/wmi ... r-2012-r2/
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

I'm going to do a WMIDiag 2.2, it supports Windows 2012 R2 without mod.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

You could find report and appcrash screenshot (sorry it's in French) in attachments but problems found for WMI are HP WBEM product related.
Attachments
DGIndexIM.png
WMIDIAG-V2.2_2K12R2.SRV.RTM.64_SERVER_2017.08.14_00.32.23-REPORT.TXT.zip
(6.47 KiB) Downloaded 613 times
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Yup, I agree. You're going to have to get support from HP on this.

If it helps, I can provide you with the source code for a small program that does a simple WMI query. Perhaps it could help in getting support.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Yes I'm interested by your small program to test, thank you. Do you think appcrash is really related to WMI ?
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

I suspect it is a WMI issue and I do not have full error checking for all the WMI calls, causing me to use a null pointer. I'll put together a small program with debug output and we can try to identify the exact call that is failing.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Run this in a cmd window and post the results:

http://rationalqm.us/misc/nico.exe
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

First attempt : MSVCP120.dll is missing. I'm going to install Visual C++ 2013
Second attempt (after Visual C++2013 install) :
Connected to ROOT\CIMV2 WMI namespace
Get succeeded
Cleaning up...
Cleanup successfull
But DGIndexIM.exe doesn't work anymore
Thank you for your help :)
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

What do you mean by anymore? In English that means it worked previously.

I'll guess you mean it still doesn't work and I'll make a debug build of DGIndexIM for you.

You still did not answer about whether you run 32-bit or 64-bit DGIndexIM.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Download this:

http://rationalqm.us/misc/DGIndexIM.exe

Also download DebugView from:

https://docs.microsoft.com/en-us/sysint ... /debugview

Start DebugView. Configure Edit/Filters so that Include is:

DGIndexIM

Then run the DGIndexIM.exe in a command window. Post the output of DebugView here.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Sorry I would like to say no more :roll:
Thank you, I'm going to test and I tell you.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

Here is the debug log :
First attempt :
00000001 0.00000000 [17532] DGIndexIM: ref 1
00000002 0.00029308 [17532] DGIndexIM: ref 2
00000003 0.00040139 [17532] DGIndexIM: ref 3
00000004 0.00046785 [17532] DGIndexIM: ref 4
00000005 0.00050741 [17532] DGIndexIM: ref 5
00000006 0.00054313 [17532] DGIndexIM: ref 6
00000007 0.00058423 [17532] DGIndexIM: ref 7
00000008 0.00121417 [17532] DGIndexIM: ref 8
00000009 0.00138971 [17532] DGIndexIM: ref 9
00000010 0.02717305 [17532] DGIndexIM: ref 10
00000011 0.02982955 [17532] DGIndexIM: ref 11
Second attempt :
00000012 88.84491730 [13964] DGIndexIM: ref 1
00000013 88.84504700 [13964] DGIndexIM: ref 2
00000014 88.84510803 [13964] DGIndexIM: ref 3
00000015 88.84513855 [13964] DGIndexIM: ref 4
00000016 88.84516907 [13964] DGIndexIM: ref 5
00000017 88.84520721 [13964] DGIndexIM: ref 6
00000018 88.84524536 [13964] DGIndexIM: ref 7
00000019 88.84589386 [13964] DGIndexIM: ref 8
00000020 88.84620667 [13964] DGIndexIM: ref 9
00000021 88.87058258 [13964] DGIndexIM: ref 10
00000022 88.87286377 [13964] DGIndexIM: ref 11
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

I've ran that from your previous post : http://rationalqm.us/misc/DGIndexIM.exe
And I've tried both, 32 and 64 bits but same issue.
User avatar
admin
Posts: 4551
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin »

Email me or PM me with your user ID and email used to donate. I cannot find your forum email in my database so I am unable to determine if you are properly licensed.
DAE avatar
Nico83500
Posts: 78
Joined: Thu Jan 02, 2014 9:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 »

PM sent ;)
Post Reply