[RESOLVED] DGDecIM crash on Windows 2012 R2

This is the home of QuickSync (aka Intel Media SDK) stuff.
User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Sun Aug 13, 2017 5:05 pm

I meant the correct version of DGIndexIM.exe.

Anyway, it seems there are some issues with WMI on 2012 Server R2:

https://thwack.solarwinds.com/thread/53940

You can try some of the solutions in there, or this may let you get WMIDiag working to gather data needed to troubleshoot:

http://www.lemonbits.com/2014/11/04/wmi ... r-2012-r2/

Nico83500
Posts: 73
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Sun Aug 13, 2017 5:38 pm

I'm going to do a WMIDiag 2.2, it supports Windows 2012 R2 without mod.

Nico83500
Posts: 73
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Mon Aug 14, 2017 2:58 am

You could find report and appcrash screenshot (sorry it's in French) in attachments but problems found for WMI are HP WBEM product related.
Attachments
DGIndexIM.png
DGIndexIM.png (31.77 KiB) Viewed 1386 times
WMIDIAG-V2.2_2K12R2.SRV.RTM.64_SERVER_2017.08.14_00.32.23-REPORT.TXT.zip
(6.47 KiB) Downloaded 41 times

User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Mon Aug 14, 2017 7:01 am

Yup, I agree. You're going to have to get support from HP on this.

If it helps, I can provide you with the source code for a small program that does a simple WMI query. Perhaps it could help in getting support.

Nico83500
Posts: 73
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Mon Aug 14, 2017 7:08 am

Yes I'm interested by your small program to test, thank you. Do you think appcrash is really related to WMI ?

User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Mon Aug 14, 2017 7:48 am

I suspect it is a WMI issue and I do not have full error checking for all the WMI calls, causing me to use a null pointer. I'll put together a small program with debug output and we can try to identify the exact call that is failing.

User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Mon Aug 14, 2017 9:28 am

Run this in a cmd window and post the results:

http://rationalqm.us/misc/nico.exe

Nico83500
Posts: 73
Joined: Thu Jan 02, 2014 10:28 am

Re: DGDecIM crash on Windows 2012 R2

Post by Nico83500 » Mon Aug 14, 2017 4:16 pm

First attempt : MSVCP120.dll is missing. I'm going to install Visual C++ 2013
Second attempt (after Visual C++2013 install) :
Connected to ROOT\CIMV2 WMI namespace
Get succeeded
Cleaning up...
Cleanup successfull
But DGIndexIM.exe doesn't work anymore
Thank you for your help :)

User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Mon Aug 14, 2017 5:20 pm

What do you mean by anymore? In English that means it worked previously.

I'll guess you mean it still doesn't work and I'll make a debug build of DGIndexIM for you.

You still did not answer about whether you run 32-bit or 64-bit DGIndexIM.

User avatar
admin
Site Admin
Posts: 4396
Joined: Thu Sep 09, 2010 3:08 pm

Re: DGDecIM crash on Windows 2012 R2

Post by admin » Mon Aug 14, 2017 5:48 pm

Download this:

http://rationalqm.us/misc/DGIndexIM.exe

Also download DebugView from:

https://docs.microsoft.com/en-us/sysint ... /debugview

Start DebugView. Configure Edit/Filters so that Include is:

DGIndexIM

Then run the DGIndexIM.exe in a command window. Post the output of DebugView here.

Post Reply