[RESOLVED] Invalid License after motherboard upgrade

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mirogi
Posts: 15
Joined: Sat Dec 18, 2010 3:41 am

[RESOLVED] Invalid License after motherboard upgrade

Post by mirogi » Tue Jan 08, 2013 10:25 pm

I recently got a new motherboard and now when I open up DGIndexNV, I get the invalid license error. All 8 licenses are exceeded and I just wanted to get a new one so that I can continue to use it. I bought a license back in 2010 on November 14th. I also have the current version of 2044. Thanks

Bertie
Posts: 4
Joined: Sun Aug 14, 2011 9:10 pm

Re: Invalid License after motherboard upgrade

Post by Bertie » Tue Jan 08, 2013 11:09 pm

Hi mirogi,

From the main DGDecNV page:

Your activation is tied to your first active network adapter. So if you replace that, you will need to add a new entry to your license file. This supports cases where you use multiple machines, or you switch network adapters on/off. You will receive a login to an online license generator that will allow you to generate the license entries that you need.

Hope that helps.

mirogi
Posts: 15
Joined: Sat Dec 18, 2010 3:41 am

Re: Invalid License after motherboard upgrade

Post by mirogi » Tue Jan 08, 2013 11:57 pm

I had two different entries in the file that were working for a while, but now those don't work and I can't remember the other numbers I had gotten before that because I didn't really think to make a memo of them, my mistake. Now I am stuck. Thanks for your help

Bertie
Posts: 4
Joined: Sun Aug 14, 2011 9:10 pm

Re: Invalid License after motherboard upgrade

Post by Bertie » Wed Jan 09, 2013 12:02 am

From the original email sent to you when requesting a license, there should be a link to the on-line generator that allows you to generate the new license for you new motherboard.

mirogi
Posts: 15
Joined: Sat Dec 18, 2010 3:41 am

Re: Invalid License after motherboard upgrade

Post by mirogi » Wed Jan 09, 2013 1:03 am

It just shows: Maximum number of licenses exceeded. Contact me.

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admin
Site Admin
Posts: 4382
Joined: Thu Sep 09, 2010 3:08 pm

Re: Invalid License after motherboard upgrade

Post by admin » Wed Jan 09, 2013 9:06 am

@mirogi

I have reset your license count to 0. Please do not make duplicate licenses.

mirogi
Posts: 15
Joined: Sat Dec 18, 2010 3:41 am

Re: Invalid License after motherboard upgrade

Post by mirogi » Wed Jan 09, 2013 9:54 am

Thanks very much. I will not mess up again. Thanks

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