Licence problems

[dansus]

Hi, getting licence invalid error, even though nothing changed. Generated a new one, that worked once then i get same error again.

Cant generate any more as ive hit the limit.

[admin]

Send me an email with your user id and include a reference to this post.

[dansus]

email sent to d*nald.gr*ft@c*ntab.net

[admin]

I have reset your count to 0.

The machine ID does not change without some machine change. Usually it is caused by having different networking configurations, e.g., you switch a wireless connection on or off.

Make a license for each configuration and put all of them into the same license.txt file, one per line.

[dansus]

Thanks.

Done that already, have one for WLAN and one for LAN.

[dansus]

Its doing it again, works once, then get invalid licence.

[admin]

All I can advise is to add a license for each machine ID you experience. You are literally the only person among thousands reporting spontaneous machine ID changes.

[kypec]

dansus, make sure you're not connecting/disconnecting to any VPN during DGNV tools usage. Having VPN (Virtual Private Network) turned on/off was changing my machineID too.

[dansus]

This is most strange, think its on rebooting the ID changes.

[dansus]

Im up to 7 licenses generated, only one left.

[dansus]

Reach the limit of 8 licenses, please can you reset it.

Thanks.

[admin]

Please email me your current license file and user ID.

Are you asserting that your user ID changes on a simple reboot? If so I would want to give you a diagnostic program to find out what might be happening.

I'm not going to just periodically set you to 0. I'd prefer to give you a refund as the software would appear to not be working properly for you.

[dansus]

Email sent.

Started when i upgraded to Win7 from XP, didnt have problems before. Will do some fiddling and reinstall Windows, see if that helps.

If you have a diagnostic program, be glad to help.

[admin]

You didn't say whether a simple reboot is enough to change the ID and whether it does so every time, etc. Please give me as much info as possible so I can make a useful diagnostic build. Thanks.

[dansus]

Seems a reboot is enough to change the ID, happening every time.

If i leave the pc on, i dont get the invalid license error across encodes.

[dansus]

Are you going to reset the license? I have some projects i would like to get going.

[admin]

Sorry, but I want to troubleshoot the issue first. If at any time you prefer a refund please advise.

Apparently your IP address is changing on every reboot. We have to make that stop. Do you have a router connected to the PC? If so, please give make and model, also how is it configured to assign IP addresses to the PC?

[dansus]

BT Home Hub V3, connected via LAN, DHCP.

[admin]

Configure it to give a static IP to your PC.

[dansus]

Configure it to give a static IP to your PC.

Done.

Although DHCP was enabled, there is an option to use the same IP, which was also enabled.

[admin]

And the result is...?

Does it still change the IP address on a reboot?

[dansus]

Sorry for the delay, didnt see a new page had started.

The IP is the same, but the ID still changes after reboot.

[admin]

How did you query that motherboard ID and can you do it with standard code that will work on all systems?

@dansus

The machine ID is derived directly from the IP address, so I am baffled. I will make a diagnostic load for you later today.

[admin]

OK, thanks for looking into it for us.

[dansus]

Hows the diagnostic load coming along?