[RESOLVED] 2048 GUI crashes

[Keno]

When I try to do a File, Save Project for a .h264 file I get a windows error box msg: DGIndexNV has stopped working. I'm using Win 8.1 64 bit. is there any other info you need?

[admin]

It's a Microsoft problem. There are other threads about it here. I don't know what to tell you. It works just fine on all Windows versions before 8.1. And it works fine on some 8.1 installations, such as mine.

We thought it was SkyDrive/OneDrive related for a while. Do you have those active? Do you have network drives with network sharing?

This problem is all over the internet; it's not just my application. Nobody knows what is going on, other than Microsoft screwed up. I can't fix a crash in a Microsoft DLL.

[jpsdr]

Just a stupid thought...
Your Win8.1 installation also have Visual Studio installed, so any dll or anything that a redistribuable may provide.
Is it possible that it could be somehow related ? Because you have Visual Studio installed, it works fine, but others not.
What VS do you have ? 2013 ? 2013 Update 2, 3 ?
Maybe the correct VS2013 redistribuable should be installed ?
It may be not that, it's just, as i said, a little thought.

[admin]

It's definitely worth a try, jpsdr. I link statically, but you never know what Microsoft may be doing. I am building with Visual Studio 2013 Express.

[jpsdr]

I don't know if Express versions follow the updates... If not, maybe you hit something already solved in the updates of standard VS2013. If yes, maybe it could be interesting to get the last 2013 Express version in that case. Update 3 is very recent.

[admin]

Good idea. I will install update 3 (I was on update 1), rebuild, and slipstream it.

[admin]

OK, I have slipstreamed 2048 with DGIndexNV rebuilt with update 3.

Keno, can you test it please? Thank you.

[jpsdr]

Is seems that for VS2013 redistribuable, there is pre-requisite on Win8.1, if they're not installed.
- KB2883200 (first)
Windows8.1-KB2883200-x86.msu - 127.5 MB
Windows8.1-KB2894029-x86.msu - 2.1 MB
Windows8.1-KB2894179-x86.msu - 1.4 MB
(or x64)
- KB2884846 (second)
Windows8.1-KB2884846-x86.msu - 6.4 MB
Windows8.1-KB2898742-x86.msu - 202 KB
(or x64)

The last version of vs2013 redistribuable i'm able to find is :
12.0.21005.1

[admin]

What does that mean for the user?

[jpsdr]

It was on a french site. As i'm still under WinXP, i don't know for sure, but on the site, it was said that before installing VS2013 redistribuable under Win8.1, these update must be installed before. It's something avaible with live update, so, theoricaly, someone who update Windows regularly should allready have them.
I don't know more. It's just a piece of information, may be related or not...

[admin]

OK, we'll see how it goes. As I mentioned, I link everything statically, so it shouldn't matter what is installed on the user's system. Famous last words, eh?

[Keno]

OK, I have slipstreamed 2048 with DGIndexNV rebuilt with update 3.

Keno, can you test it please? Thank you.

Nope, Still doesn't work. It works in the DOS box so I'm using it that way.

[admin]

Thanks for testing. I wish Microsoft would do something about this, or at least give us a workaround. At least you have the CLI to carry on, although it is far from really satisfactory.

[pottzman]

It's a Microsoft problem. There are other threads about it here. I don't know what to tell you. It works just fine on all Windows versions before 8.1. And it works fine on some 8.1 installations, such as mine.

We thought it was SkyDrive/OneDrive related for a while. Do you have those active? Do you have network drives with network sharing?

This problem is all over the internet; it's not just my application. Nobody knows what is going on, other than Microsoft screwed up. I can't fix a crash in a Microsoft DLL.

If it is a Microsoft problem why does version 2046 work fine? the problem started for me in version 2047 and 2048.....something in your code obviously changed between version 2046 and 2047.

[admin]

If you do indeed have a case where it never crashes on 2046 but does on 2048, then I will work with you to try to isolate the cause.

To start with, please tell me exactly when it crashes for you using the very latest 2048 freshly downloaded. Thank you.

I cannot duplicate the issue, so if you want a solution, you have to be willing to stick around and work closely with me. If you just want to whine a bit and disappear, that's fine too, but it won't help me to fix the problem.

[pottzman]

If you do indeed have a case where it never crashes on 2046 but does on 2048, then I will work with you to try to isolate the cause.

To start with, please tell me exactly when it crashes for you using the very latest 2048 freshly downloaded. Thank you.

I cannot duplicate the issue, so if you want a solution, you have to be willing to stick around and work closely with me. If you just want to whine a bit and disappear, that's fine too, but it won't help me to fix the problem.

I'm not whining.

I do not have as much free time to get on these forums as some.

the program crashes every single time I press F4 to save project (dgi file). refer screenshots

x86 binary

x64 binary

the x64 binary appears to get slightly further in that it actually shows a "save as" filename and some files in the folder window where the x86 binary does not. Don't know if that is related or not though.

[admin]

OK, thank you for your help.

Can you please download and test this 32-bit DGIndexNV:

http://rationalqm.us/misc/DGIndexNV_test1.rar

Thank you.

[pottzman]

Okay unfortunately it crashes in the exact same place

This is the Quick system specs in case that helps at all

Gigabyte X58A-UD7
Core I7-980x
12gb RAM
Nvidia GTX680
Windows 8.1 update x64 with all updates installed

[admin]

Thanks for the test result.

I really don't see any code changes between 2046 and 2047+ that could cause this. But 2046 was built with VS 2005 while 2047+ was built with VS 2013. I will make a new build of 2048 with VS 2005 for you to test. May take a while for me to get an environment installed on an alternate machine.

[jpsdr]

Just for information, if ever you're not aware, differents version of VS can coexist without issues on same machine.

[admin]

Try installing VS 2005 on Win 8.1.

[jpsdr]

Still being under WinXP, but moving verrryyyy slowly to Win7, didn't know/think about this kind of issue.
Maybe you can try VS2010...?

[Deafboy91]

Apologies to bump this tread.

I using DGIndexDV 2046 and work fine on Windows 8.1 until Megui updated package of it up to Build 2047. As OP said it's crashed while tried to save the project. So I had no choice but to downgrade it to 2046 and generated new license for it. Working fine now. So hope you future version 2049 or later fix that issue.

Since jpsdr seem using XP, so if you want me to test it on 8.1 machine. PM me


Cheers,
DB

[admin]

These crashes have been reported to have been resolved by recent windows updates and I therefore mark this RESOLVED.