Support forum for DG Tools

I have an AVC High@L4.2 1080p 30fps YUV 4:2:0 8bit MKV video. I drag the video into DGIndexNV and I can see a picture. When I try to save a project I get this message "Error: Couldn't open the output file". I can't OK the message as the program has frozen and I have to end the task.

My licence is working as I've indexed 1080i videos without issues before.

Why can't it index the file?

Could be a problem demuxing the audio from the MKV file. You could try disabling that stream. Can you please give an MKV sample?

A short clip is here:

https://drive.google.com/file/d/1OeZV5j ... sp=sharing

Thank you. It's caused by the ??? characters in the generated filename. That is coming from the language code, which is specified as ??? in your file. I will fix that and make a slipstream right now. Thank you for pointing this out.

Fixed in slipstream 218.

Thanks. It's working now. Any idea how long after you release an update does it take to appear in MeGUI update tool?

If I can't wait that long, is there any harm in me just manually copying and replacing all the files in the MeGUI > Tools > DGIndexNV folder with the files from your download zip from your site?

VidFan wrote: ↑

Tue Oct 20, 2020 11:57 am

Thanks. It's working now. Any idea how long after you release an update does it take to appear in MeGUI update tool?

Don't know. I have no control or input on that (other than we allow the awesome MeGUI to distribute our binaries).

If I can't wait that long, is there any harm in me just manually copying and replacing all the files in the MeGUI > Tools > DGIndexNV folder with the files from your download zip from your site?

Should be just fine to do that.